Policies

POLICIES & PROCEDURES

MERCHANDISE - Most of our products are supplied to us by the company whose name appears on the product or their authorized licensee. We do not knowingly stock any bootleg products and we do not encourage anyone to buy such products. We maintain our own inventory and specifically do NOT forward your click to another site or company as other companies do. Product materials & sizes varies slightly. Most sizes run " normally". No children's sizes are stocked & usually are not available to us. We do however carry size ADULT MEDIUM in some items. All merchandise is warranted to be in new condition. All merchandise sold on our site is sold with the understanding and full permission of each of the represented companies/ suppliers, who are also the holders of the given trademarks. Some items are limited in size or quantity and some items might be discontinued styles.

PAYMENT - All online purchases MUST be via valid VISA, MASTER CARD or AMERICAN EXPRESS credit card, or by MAIL ORDER. Upon electronically entering the store, the "shopping cart" software, will guide you through the steps in making selections, viewing the pictures, checking sizes & colors and making a purchase. Upon check out, you will then enter a separate, secured environment to be prompted for your personal information, such as name, address and your credit card information, including the card number and expiration date. PLEASE BE SURE TO ENTER THE CARD'S PROPER BILLING ADDRESS UNDER "BILL TO", even if it is being shipped elsewhere. We can only process orders for which we have the exact BILLING address for the card being used. (except International orders - see below) Please see our "About Security" page for information on the steps we take to ensure the safety of your information. After you input all of the data, then select the shipping method you prefer, the software verifies that all other necessary information has been supplied. It then encrypts the information & sends it to your bank or card issuer for approval. A typical approval takes from 7-12 seconds, depending upon web & server traffic, your connection speed, time of day and other factors. Your transaction is "Approved" but no actual charges are made to your card until we later examine, verify & OK your order here at BlackStar. If your order cannot be fulfilled within a few days, or if we cannot process it for any other reason, your card will not be charged by us until it's ready to ship. For any improper, fraudulent or illegible orders, they will simply never be processed, even though we have received approval from the bank to do so. Any order placed with us will show up on your credit card bill as "BLACKSTAR DA" which is our parent company.

ENTER YOUR CORRECT BILLING ADDRESS - the security software will look at the address you list under "BILL TO" and will instantly compare it to the billing address on file with the bank for that card number. Please enter the complete, correct BILL TO address where you receive the paper, billing statements from your credit card company or bank. If you substitute a work address or anything other than the proper billing address, your order will likely be delayed and/or rejected. On ALL orders, we reserve the right to only ship to the cardholders exact "BILL TO" address.

INTERNATIONAL CUSTOMERS - We will ONLY SHIP to the cardholder's BILLING address on ALL international orders; therefore there is no separate "BILL TO" / "SHIP TO" information acceptable. Orders that do not have the EXACT match for BILLING ADDRESS will be refused. Also, you will likely be emailed by us prior to acceptance of your order for possible additional information. Please be sure you supply your correct email address. We cannot be responsible for delayed or canceled orders when you fail to provide accurate email address data, or if you do not respond to emails from us in a timely manner. Also, if the automatically-generated, order confirmation email we customarily send upon completion of your order is returned to us, we reserve the right to cancel any such order. Please make sure your email security or filtering systems do not interfere with your receiving such confirmation emails from us. Security procedures for ALL international orders is much more intense. We therefore reserve the right to decline any international order if we feel the order does not meet our security requirements.

IF YOU DO NOT HAVE A CREDIT CARD or IF YOU PREFER MAIL ORDER
* you must pay by either Cashier's Check or Money Order - NO PERSONAL CHECKS - NO COD's- CLICK HERE TO GO TO OUR "MAIL ORDER" PAGE

DELIVERY TIME - Every effort is made to process your order within 72 hours of receipt. Some orders are electronically input by the card processor a day or two after your order is placed. Please allow for this plus other naturally occurring delays such as weekends, holidays etc. If your item is in-stock, we will send it out usually within 48-72 hours. If we cannot ship, we do not charge your card. Depending on the delivery method you select, it should take up to 2 weeks for delivery in the USA for in-stock items and up to 6-10 weeks for Europe & other, more distant countries. If you're outside the USA, and would like delivery sooner than 8-12 weeks, we STRONGLY suggest you request either INTERNATIONAL AIR MAIL or UPS-EXPEDITE delivery. Even to CANADA, the difference between "Standard Mail/Post" and "International Air Post" is usually measured in WEEKS, not days. On all orders, if we cannot ship within a reasonable time, which is defined to mean within 72 hours of receipt & processing of your order, we will contact you via your Email address or by other means if possible, to inform you of the status of your order and expected delivery time. We cannot be responsible for any notification when no accurate email address is provided, or a supplied email account is closed, canceled or if email is made otherwise undeliverable. If you provide us with inaccurate shipping information, such as an incorrect zip code or other inaccuracy that results in an extra cost associated with the shipping, you agree to pay such costs & a charge will be made to your credit card for this amount. If a mistake in address is made by us, you will not be charged. We do not guarantee any delivery time.

DELIVERY METHODS - First, you may select "Standard Mail/ Post" which is normal, first class mail service by the United States Postal Service. Typically, this is a fast, reliable and convenient way to send our products, particularly within the USA. If you prefer, you may select as an option, UPS-2nd Day Service or UPS-Ground Service. If a "UPS-2nd DAY" order is received and processed AFTER our UPS deliveries have left for the working day, we may, in some cases, choose to substitute "PRIORITY MAIL 2-3 DAY" delivery from the Post Office at our option. The cost is the same. Keep in mind all shipments originate in Southern California. International customers may select , and again, we strongly suggest you select, INTERNATIONAL AIR MAIL or UPS-Expedited because REGULAR or STANDARD POST will take the longest time to deliver. (and we mean LONG!) The "Handling" cost is included in the "Shipping" calculations. Like ALL mail order companies, a handling charge is added because, unlike buying from a retail store in the mall, someone must "pick" your items, package, label & ship them to your front door. We make every attempt to keep our "Shipping & Handling" costs competitive and as low as possible.

SHIPPING INFORMATION - It is your responsibility to provide accurate SHIP TO information . If we ship a package to the address you provide & that information was insufficient or inaccurate, and the package is returned to us, the charges already paid by you for shipping & handling are NON-REFUNDABLE. You are responsible for any costs, such as the cost to re-ship, or the cost of returning the shipment to us, if you provide inaccurate "Ship To" information. New shipping & handling charges must be paid prior to any re-shipment of such packages.

                                     SPECIAL NOTICE ON DELIVERY METHODS & TIME
UPS does NOT deliver on Saturdays or Sundays....Therefore any "UPS 2nd DAY" shipments not actually shipped by Wednesday of any given week, will normally not arrive before Monday of the following week. If you have a special need or deadline, please consider calling us directly or emailing us & we'll try to help you get your order when you need it. Also, UPS does not deliver to P.O. Boxes, so please select a different shipping method if you want delivery to a P.O. Box. Please allow for holidays and weekends when you calculate delivery times. We cannot be responsible for any delays encountered by UPS, the USPS or any other delivery company. WE CANNOT BE RESPONSIBLE FOR ANY LOST, DAMAGED, MISDIRECTED,STOLEN MAIL OR DELIVERIES. In the event of any of these situations, your FIRST remedy is with the delivery company & you should contact them immediately.   Always examine your package carefully , preferably in the presence of the delivery person for any damage or appearance of tampering.

RETURNS/EXCHANGES - MusicianWear.com wants you to be happy with your purchase. We will gladly credit your charge card for any product purchased from us that is returned in new, unworn and undamaged condition (at our discretion) with all bags, tags or other packaging materials, within, or postmarked within, 15 days of the SHIP date.   Shipping costs are non-refundable. FOR EXCHANGES: Please indicate if you would like to make an exchange for a different item or a different size. You must provide specific information including the item or item number you would like to exchange for and the desired color and size. For EITHER Returns or Exchanges, you must pay the costs of shipping the original product back to us. For exchanges that are required due to our sending the wrong item, or a mistake by us, we will pay for shipping back to you for the same number of items only. If your exchange requests more than the original number of items, your credit card will be billed for any new products plus an additional shipping amount of $3.00 per additional item. If you are exchanging any item that was shipped correctly by us, your credit card will be charged $5.00 PER SHIPMENT for return to you via US MAIL. Please call us if you have any questions, in Southern California at 909-599-9989.

RIGHT TO REFUSE ORDERS - If, at our sole discretion, we believe an order to be bogus, fraudulent, falsified or otherwise unacceptable to us, we maintain our right to refuse any such order. Any suspected fraudulent card activity will be reported to law enforcement. For security reasons, we also reserve the right not to process an order if we cannot contact you at the email address you provide, or if we email you with a question about your order & you fail to respond in a reasonable time.

COUNTRIES WE WILL NOT ACCEPT ORDERS FROM - NO orders will be accepted from or for shipment to the following countries; Iraq, Iran, Libya, Nigeria, Indonesia, Lebanon, Afghanistan, Pakistan, Syria, Thailand, Laos, Cambodia, Yemen, Yugoslavia, Serbia, Kosovo, Croatia, Romania, North Korea, Cuba AND any other countries that, at our sole discretion, represent excessive risks. Our shopping cart software will automatically reject orders from any of these AND certain other countries. We regret that our friends in Mexico cannot purchase via our web site; only by Mail Order. This is because we cannot insure mail packages to Mexico. Please accept our apologies.

FREQUENT BUYERS - Upon checkout, you have the option to open a user account that will store your "Ship To / Bill To" information. Unlike other sites, you are not required to open any type of account to buy from us nor are you required to give any other personal data than that required to process your order. But if you think you'll be returning to purchase from us another day, you have the opportunity to open a password-protected account. Your credit card number is, specifically, NOT stored in your account data for security reasons.

CONTACTING US - Email links to us appear on our home page & elsewhere on our site. When emailing us, please be sure to include the appropriate subject in the SUBJECT field. Emails with blank subject fields may be deleted. If your question is about a pending order, please include the 4 digit ORDER ID number you received at the time of the order.
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MUSICIANWEAR.COM is a DIVISION OF BLACKSTAR DA . BlackStar DA is the name that will appear on your credit card statement. BlackStar DA has been in business since 1993. We also manufacture a guitar accessory tool known as the "Roadie Rench" and sell it all over the world. We are well established and have years of experience in the music & musical instrument business. You can contact us via the Email hyperlink on the bottom of this or other pages. You can write to us at P.O. Box 3595, San Dimas, CA 91773 USA, or you can call us M-F at 909-599-9989. Our fax number is 909-394-1243.

© 2006 - All photos, data and/ or images herein & through out our web site are the sole & exclusive property of BlackStar DA / Musicianwear.com No part of this site may be copied, downloaded, electronically captured, acquired, transferred, revised or in any way used by any other person or company for any reason without the express, written permission of BlackStar DA. BlackStar DA reserves the right to change it's prices, products or policies at anytime and without notice. Certain items or sizes may be discontinued or otherwise made unavailable to us by the individual company. BlackStar, therefore, does not guarantee availability of any item. For any policy or question you may have that is not explained here or for additional information, please contact BlackStar DA. Musicianwear is a trademark of BlackStar DA.
All Rights Reserved.